Your safety is important to us. Click here to view our COVID-19 Safety Protocols

COVID-19 Information

We are committed to providing you the same quality care that you know and can expect, but things will look a little different in the clinic. Please see below our new Policies and Procedures, a.k.a our Return to Play Plan. This is a multi-phase approach and we will update the phases as appropriate and keep you informed of any changes.

Pre-Appointment COVID Screen & Preparation: We will be using pre-screening for both staff and patients to decrease risk of transmission. You will be sent an online pre-screening form 24 hours prior to your appointment. Please complete upon receipt and contact us if you need to reschedule your appointment.

Clients booked in for Registered Massage Therapy will also receive a phone call from us within 24 hours of your appointment for a verbal pre-screening.

We will not be able to see you in-person for any of the following reasons:

You have travelled outside of Vancouver Island in the past 14 days.

You have had a positive test for COVID-19 in the past 14 days.

You are exhibiting symptoms of ANY kind including fever, chills, cough, shortness of breath, sore throat, etc.

You have been in contact with someone sick or who has travelled outside of Vancouver Island in the last 14 days.

Safety Protocols

We have staggered our appointments times as much as possible to decrease contact with other patients, decreased the number of patients and staff in the clinic at a time and have added more time in between appointments to ensure thorough cleaning and disinfecting between patients as we have implemented enhanced cleaning protocols.

Note: We are going to be very mindful and doing our best to stay on time in order to properly clean and sanitize between appointments.

Arriving for Your Appointment:

We will not be utilizing our waiting room during this time and the front doors will be locked.

Upon arriving for your appointment, please remain in your vehicle until 2 minutes before your appointment time, and then in the outdoor waiting area until you are met by your Therapist.

Please come to your appointment alone.

If you require to be accompanied to your appointment (i.e. a minor) please limit to 1 additional person, who also meets the pre-screening requirements.

Please arrive in treatment attire.

Please leave any unnecessary items, such as bags, coffee cups, etc in your car.

Upon Entering the Clinic:

We will perform a verbal screen or ask you to do a self assessment upon arriving.

We will ask that you reschedule your appointment when clinically appropriate if any of your answers to the screening questions indicate that it is not safe for you to come in. 

You will be asked to wash your hands with soap or sanitize before your session.

Please do not wear gloves to the clinic.

Since a distance of 2 metres cannot be maintained during treatment, staff and patients are required to wear masks at all times while in the clinic. Please wear a quality mask that covers both mouth and nose. If you do not have your own mask we will have them available for $2.

Informed Consent:

We are communicating all of the policies and procedures that we have implemented with all of our patients to ensure that you understand that while we’ve taken measures to minimize risk of viral transmission, the nature of our profession means that physical distancing is not possible at all times.

Booking Your Next Appointment:

You can book your next appointment directly with your therapist, through our online booking system or by phone at 250-885-8405. 

Upon leaving please wash or sanitize your hands.